The Carling only fast pour section of the middle bar on the top of the North can run really well at times but the sign saying Carling only has gone so people queue up there asking for all sorts and then delay the queue discussing the fact that they want a pie with the frustrated barman who says he’s only serving Carling.
whilst I’m sure the whole
process could be streamlined, the staff are up against it with some fans not deciding what they want until they get to the front and then almost being surprised that they have to pay. It’s inexcusable not to have your card or phone out ready to pay but most just stare into space until they get to the front then spend 30 seconds wasting everyone’s time making their mind up and asking daft questions . It shouldn’t be needed but a loud member of staff barking instructions and doing a bit of organising out front might see people being better prepared and a more efficient process.
if they’re going to pre- pour then half pouring seems to work with the pints then being topped up. Some
communication about this on the website would go a long way to people
hopefully going a long with it.
I must say that in general I think the bar staff do a good job under very difficult circumstances. A lot of our fans heads would explode if they were faced with the same situation working with slow pour pumps, even slower tills and such a short space of time to serve thousands of people.