I had a mate who's a west ham fan and three or four years ago we started going to a few matches a season.
The difference is unreal. They all complain but they've got a properly world class stadium. The facilities are ridiculous. No queues at half time, beers tracked up waiting, merch all around at stalls, proper bogs.
I'm with you on this, we've been totally left behind. We are not a big club, but have the potential to be massive if we get it right.
I don't know if Owls who don't visit prem grounds know just how stark the difference in experience is now. It's no wonder west ham average over 50,000. West Ham double our gates, so do Newcastle - think about that, we were on a par, if not better within my life time.