alexwatson12

At least you know Hillsborough would have the finest carpet available.

The first two matches had issues with the video. It was much worse against Hull. See image below: Throughout all matches there has been issues with the audio. It is either way too quiet compared to the crowd noise, or it cuts out altogether. In the Brentford match it frequently cut out during the first half (acompanied by loud noises/static), and the commentary was absent through the whole of the second half.

I got the same reply, I sent another email back with a collection of photos people had taken of their feeds showing the same problem to show that it wasn't just me having trouble, and pointed out again that their own live chat had admitted they were having technical issues. I asked if, given the images I showed them, they thought it was an acceptable level of service? They begrudgingly agreed to refund the pass. They clearly don't read the emails properly and just skim them before pasting a generic reply. Eg suggesting I should have contacted live chat during the game for support, despite my first email saying I'd spoken to live chat and they had told me to send the email. Anyway if you push again you should get the money back. It's only €7 or whatever but on principle I didn't want them to keep the money.

I'm hoping they can sort the commentary volume out quickly but otherwise all working well for me today.

"I have never said I will not return to blue and white stripes and I have never said stripes represent bad luck in Thailand!" https://www.thestar.co.uk/sport/football/sheffield-wednesday/ask-the-chairman-stripes-could-return-to-sheffield-wednesday-kit-but-badge-looks-like-staying-1-8844850 Only 57?

I can only find this: "I have never said I will not return to blue and white stripes and I have never said stripes represent bad luck in Thailand!" https://www.thestar.co.uk/sport/football/sheffield-wednesday/ask-the-chairman-stripes-could-return-to-sheffield-wednesday-kit-but-badge-looks-like-staying-1-8844850 Where exactly did he say he didn't like stripes or they were unlucky?

When did he say it was because he didn't like stripes or thought they were unlucky? I remember him saying this wasn't the case a few times. Did he say it in an interview or something?

For £10 they really need to have sorted having commentary play with the video stream.

If anybody wants another look at the Terry/Nuhiu tackle:

Seems a bit petty for them to have blocked 2 streams on one computer given that it's the only way to have the commentary with the game.

No not specifically, it was words to the effect of "we recently changed our terms and conditions to...". It's possible they were just trying to put me off cancelling I suppose, or they've botched the introduction of the new restrictions if it worked for you yesterday.

Yup, I explained to them that I was abroad for a period of several months and wouldn't be setting up a foreign bank account just so I can watch some football matches but that's how it is now apparently. I assume it's to try and stop people doing it with a VPN in the UK but I'm sure it will stop some people using the service at all. I'll maybe speak to them again if I try to give it another go but their approach seems draconian to me.

No problem, they were much easier to deal with on the phone than email/live chat. I explained the problems, they said there would be a 10% admin fee but I wasn't happy with that because I was only cancelling due to technical problems so they agreed to wave it. There was a pro rata deduction for the first few weeks that worked which was fair enough. If anybody wants it this is the number: +442078264577 Also, they told me from now on anybody purchasing needs a foreign bank card and foreign billing address for the international passes. I had paid with my UK credit card but I won't be able to do that again.

I rang iFollow today to cancel the season pass and get a refund. I've been having problems for the last couple of weeks with my IP address being blocked despite me being in France and they couldn't suggest anything that would help. It's disappointing because it was perfect for the first few games. I may try it again in the future but for now it's not worth the hassle.

I had a similar problmem for the Brentford match. I was in the UK at the weekend but was back in France by Sunday evening. When I tried to watch the match on Tuesday it wouldn't let me, so I went on live chat and waited 50 minutes for a reply. The person said my IP address had been flagged by their system as suspicious and I couldn't watch. I checked my IP address and it was French, the person on live chat said there was nothing they could do and tough luck basically. Try again next time and hope it works. But the upshot is if they don't like the look of your IP for whatever reason they don't appear toxbe able/want to help. I'm still waiting for them to reply to an email about another problem I had so I'm not really a fan of their customer service so far.